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Client Experience Manager
2 months ago
**Job Summary**
We are seeking a highly organized and personable individual to join our team as a Front of House professional at Toni & Guy. As a key member of our salon team, you will be responsible for creating a warm and welcoming atmosphere for our clients, ensuring seamless operations, and providing exceptional service.
**Key Responsibilities**
• Provide a warm and authentic welcome to every client, ensuring they feel valued and appreciated from the moment they enter the salon.
• Maintain an impeccably organized and beautiful Front of House environment, reflecting the high standards of our brand.
• Assist salon staff with various tasks, such as providing refreshments or shampooing clients when needed.
• Take charge of stock orders, ensuring that salon supplies are well-stocked for seamless operations.
• Manage staff rota schedules to ensure efficient allocation of resources to meet client needs.
**Requirements**
• Previous experience in customer-facing and administrative roles is a plus, bringing valuable skills in interacting with clients and managing salon operations.
• Strong interpersonal abilities to create positive connections with clients, staff, and management, contributing to a friendly and welcoming atmosphere.
• An organizational flair to keep the Front of House area tidy and visually appealing, ensuring a pleasant experience for our valued clients.
• A helpful attitude to assist the salon team with various tasks, supporting staff, attending to client needs, and maintaining a cooperative work environment.
