Care Team Lead

6 days ago


Ballymena, United Kingdom Connected Health Full time
About the Role

We are seeking a highly skilled and experienced Care Supervisor to join our team at Connected Health. As a Care Supervisor, you will play a pivotal role in delivering exceptional care to our service users, working closely with our Area Manager and dedicated team to ensure the safe and effective provision of care.

Key Responsibilities
  • Community: You will be responsible for completing shadowing with new staff and ensuring relevant paperwork is completed. You will also monitor and complete 6 and 12 weekly reports regarding the performance of new staff members, and ensure that all personal details are up-to-date and folders are of a high standard.
  • Work alongside the Area Manager to complete client monitoring visits and client reviews.
  • Work alongside the Area Manager to complete regular spot checks with frontline staff.
  • Ensure new client folders are placed in clients' homes within 24 hours at point of care starting.
  • Ensure weekly delivery of PPE to all ground staff.
  • Participate in emergency cover when required.
  • Provide direction, guidance, and support to care staff.
  • Support in the audits of all processes to ensure high-quality care.
  • Ensure that accurate and concise records are maintained at all times, including client assessments and staff compliance.
  • Provide leadership and motivation conducive to good staff relations and effective work performance.
  • Manage, develop, and support staff, individually and as a team, including induction, probation, supervisory support, and training.
  • Report immediately to the Area Manager any incidents of poor practice or any matters that are prejudicial to the welfare of the service user.
  • Provide emergency ad-hoc cover, ensuring all care hours are delivered, and review why emergency cover had to be delivered and explore proactive plans.
  • Cover on-call in the absence of the manager.
  • Support at the weekend in emergency situations.
  • Engage in business contingency as required by the business, review reasons, and work with the manager to provide proactive plans.
Office:
  • Participate in the on-call phone on alternative weekends.
  • Participate in updating the QP platform with any changes to rostering when it's your working weekend.
  • Completion of weekend handover required.
  • Work with your Area Manager on rostering if staff shortages/sickness.
  • Report/complete any paperwork for any issues/concerns from staff/clients directly to your Area Manager.
  • Communicate/report to Care Managers/Social Workers when required.
  • Participate in further training to develop your skills within your role.
Essential Criteria
  • Minimum 1 year's care experience.
  • Must be a driver with access to own car.
  • Must be fully flexible regarding working hours.
Desirable Criteria
  • NVQ Level 2/3 desirable. Must be willing to work towards level 3.
  • Currently NISCC registered.

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