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Technical Support Specialist

2 months ago


Petersfield, Hampshire, United Kingdom FitzRoy Full time

Technical Support Specialist

Contract Type: Permanent

Working Hours: Full time – 37.5 hours

Job Location: Field based – covering the southern region of England

Compensation: £32,000 per annum

Required Licence: Full UK driving licence and personal vehicle

We are in search of a skilled and enthusiastic Technical Support Specialist to bolster our IT framework within our ongoing and future initiatives.

About FitzRoy

FitzRoy is dedicated to providing assistance to over 1,000 adults facing various learning and physical disabilities, autism, and complex mental health challenges through a network of more than 100 services across England.

Our team comprises 1,500 committed professionals who strive to enhance care standards and eliminate barriers for the individuals we support.

Role Objective

FitzRoy is initiating a Digital Transformation Programme aimed at delivering user-friendly, dependable, data-driven solutions that empower all stakeholders in helping individuals with learning disabilities achieve independence.

As the Technical Support Specialist, you will serve as the main point of contact for our regional services, coordinating visits alongside the IT Service Delivery Manager and Lead Support Engineer.

Your responsibilities will include overseeing the installation and configuration of IT infrastructure and hardware across our services nationwide, as well as assisting the IT helpdesk team in delivering exceptional support to our staff.

Key Responsibilities

  • Lead the installation and upkeep of physical infrastructure in services, focusing on network components such as routers, switches, firewalls, and wireless access solutions.
  • Establish a regular visit schedule to proactively address IT challenges at service locations.
  • Ensure accurate and thoroughly tested equipment configuration and deployment.
  • Document configuration changes and communicate them with the IT support team.
  • Contribute to the development of the VOIP system, 3CX.
  • Create and update network topology diagrams for services.
  • Provide on-site service and customer support during visits.
  • Understand customer requirements and offer relevant recommendations.
  • Prepare networking equipment in advance of service visits.
  • Deliver training and resources to the 1st line IT Support team in your area of expertise.

Plan and execute a schedule for successful infrastructure installations.

Essential Skills and Experience

  • Proven experience with infrastructure installations.
  • Strong written and verbal communication skills.
  • Proficiency in documenting networks and infrastructure.
  • A collaborative and solution-oriented mindset.
  • Ability to engage effectively with diverse stakeholders.
  • Self-motivated with a flexible approach to work.