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Travel Industry Professional
2 months ago
Key Responsibilities:
- Build and maintain strong relationships with customers to understand their needs and preferences.
- Utilize excellent product knowledge to identify and meet customers' needs, providing personalized holiday recommendations.
- Effectively utilize social media platforms to promote offers, engage with customers, and generate sales leads.
- Participate in promotional events and activities to increase brand exposure and drive sales.
- Achieve individual and team sales targets by providing exceptional customer service and promoting travel products.
- Assist with the day-to-day operation of the branch, including administrative duties and process adherence.
- Develop and maintain a strong understanding of travel products and tour operator systems to provide expert advice to customers.
Competencies:
- Ability to work towards individual and team sales targets, demonstrating a strong understanding of the travel industry.
- Excellent communication and customer service skills, with a focus on building strong relationships with customers.
- Good accuracy and numerical skills, with the ability to process transactions efficiently.
- Enthusiasm and a positive attitude, with a commitment to contributing to the growth and success of the business.
- Competent IT skills, with the ability to effectively utilize technology to drive sales and customer engagement.
Requirements:
- At least 1 year of experience as a Travel Consultant, with a proven sales record and a passion for the travel industry.
- Excellent travel product knowledge, with a good working knowledge of tour operator systems.
- Good sales and presentation skills, with the ability to effectively communicate with customers and promote travel products.
- Customer-focused, with a strong understanding of customer needs and preferences.
- Problem-solving skills, with the ability to think critically and provide effective solutions to customer queries.
- Team player, with a strong commitment to contributing to the success of the business.
- Good organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- Excellent communication skills, with the ability to effectively communicate with customers, colleagues, and management.
- A recognized travel qualification is desirable, but not essential.
