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Cost Consultant

2 months ago

Liverpool, Liverpool, United Kingdom Your Legal Costs Full time

About Your Legal Costs

Your Legal Costs is a dynamic and forward-thinking firm of cost consultants who thrive on delivering exceptional customer service and achieving outstanding results for our clients.

We are seeking an ambitious and dedicated individual to join our growing team as a Negotiation Specialist. As a key member of our team, you will play a vital role in helping us drive success and growth.

Key Responsibilities:

  • Client Care: Provide exceptional client care and ensure that all client needs are met.
  • Target Achievement: Meet and exceed monthly targets, driving business growth and success.
  • Cost Valuation: Conduct thorough and accurate itemized valuations of costs presented, providing clear and concise guidance on recoverability.
  • Communication: Effectively communicate with opponents, solicitor clients, and relevant disbursement providers, ensuring seamless collaboration and resolution.
  • Team Collaboration: Work closely with other departments, team leaders, and managers to achieve shared goals and objectives.
  • Task Management: Prioritize and manage daily tasks, ensuring case loads are maintained within negotiation service level agreements.
  • Call Handling: Answer negotiation calls and respond to queries, directing calls to relevant team members when necessary.
  • Additional Duties: Perform other duties as reasonably required to support business growth and development.

Competencies:

  • Time Management: Demonstrate excellent timekeeping and attendance, ensuring timely completion of tasks and responsibilities.
  • Teamwork: Work effectively within a team and independently, contributing to a positive and productive work environment.
  • Customer Service: Provide exceptional customer service and communication skills, ensuring client satisfaction and loyalty.
  • Workload Prioritization: Effectively prioritize workload to meet service level agreements and achieve business objectives.
  • Computer Skills: Possess good computer skills, particularly in Excel and Word.
  • Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and thoroughness in all tasks and responsibilities.
  • Literacy and Communication: Demonstrate high-level literacy and communication skills, ensuring professional and effective communication with clients and colleagues.

Requirements:

  • Negotiation Experience: Possess relevant negotiation experience, with a strong understanding of litigation funding, insurance, and legal claims.
  • Personality and Tenacity: Demonstrate a strong personality and tenacity, with the ability to adapt to changing circumstances and priorities.
  • Desirable Skills: Knowledge of the financial services industry and proficiency in MS Office 2007 or later, particularly in Excel and Word.

Benefits:

  • Competitive Salary: Receive a competitive basic salary.
  • Annual Leave: Enjoy 22 days annual leave plus bank holidays.
  • Birthday Off: Take an additional day off on your birthday.
  • Christmas Bonus: Receive an additional day off over Christmas.
  • Personal Time: Enjoy 8 hours of personal time for external appointments across the year.
  • Loyalty Scheme: Participate in a loyalty scheme, recognizing and rewarding your dedication and commitment.
  • Salary Sacrifice: Take advantage of salary sacrifice to assist with city centre parking.
  • Staff Referral Bonus: Receive a bonus for successful staff referrals.
  • Employee Assistance Programme: Access an employee assistance programme, providing support and guidance when needed.