Senior UX Researcher
2 months ago
At Board International, we empower enterprises to plan smarter, drive outcomes, and lead transformation through our single Intelligent Planning Platform. With a legacy of trust spanning 30 years and a commitment to enterprise planning agility, we have designed our product with the utmost care and dedication of our people.
About the RoleWe are currently looking for a Senior UX Researcher to join our talented UX Design team and work closely with our Product Management and Engineering teams. As a Senior UX Researcher, you will play a crucial role in understanding our users' needs, behaviours, and motivations, translating these insights into actionable recommendations to drive the design & development of intuitive, user-centred software solutions.
Key Responsibilities- Conduct User Research: Plan, design, and execute studies using interviews, surveys, usability testing, and analytics analysis to gather insights on user behaviours, needs, and pain points.
- Define User Personas: Develop detailed personas based on research to effectively communicate user needs and goals to the development team and stakeholders.
- Collaborate with Product Management: Partner with the Product Management team to identify research goals, define questions, and prioritise efforts based on the product roadmap and business objectives.
- User Journey Mapping: Map user journeys and identify opportunities to enhance the user experience across different touchpoints, advocating for user-centered design throughout the development process.
- Analyse and Present Findings: Extract key insights from research data and communicate findings to cross-functional teams through visually compelling reports, presentations, and interactive prototypes.
- Competitive Analysis: Stay updated on industry trends and conduct competitive analysis to understand the landscape and identify opportunities for innovation.
- Usability Testing: Plan and execute usability testing sessions to validate design concepts and gather feedback for iterative improvements. Collaborate with the design team to create prototypes and facilitate user testing.
- Continuous Improvement: Contribute to improving UX research methodologies, processes, and tools within the organisation, staying up-to-date with the latest techniques and trends.
- Educational background in Human-Computer Interaction, Psychology, Cognitive Science, or a related field.
- Proven experience as a UX Researcher or similar role, preferably in the B2B SaaS software industry.
- Expertise in designing and conducting various research methods, including interviews, surveys, usability testing, and analytics examination.
- Strong analytical and problem-solving skills with the ability to translate research findings into actionable design recommendations.
- Proficiency with UX design tools, prototyping software, and analytics platforms.
- Familiarity with Agile development methodologies and ability to work collaboratively in cross-functional teams.
Join a company that believes in the added value of diversity, inclusion, and belonging.
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