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Barback

2 months ago

Central London, United Kingdom Din Tai Fung UK - Covent Garden, London Selfridges & Tottenham Court Road Full time

About Us

Din Tai Fung UK is a renowned international brand with a rich heritage, offering a unique dining experience to our customers. We are committed to providing exceptional service, quality, and gourmet food to all our guests.

Our Philosophy

We believe in delivering the best in service, quality, and gourmet food to our customers. Consistency throughout our worldwide branches remains an important feature for us.

About the Role

We are seeking a friendly, respectful, and committed individual to join our award-winning global brand as a Barback. As a Barback, you will be responsible for delivering prepared drinks from the bar to seated guests promptly, providing quality assurance on drink standards, and maintaining high standards of bar cleanliness.

Responsibilities

  • Deliver prepared drinks from the bar to seated guests promptly
  • Provide quality assurance on drink standards in appearance and presentation
  • Ensure the sequence of SOP is followed when presenting drinks to guests
  • Use the correct description referred to as Service Language per drink being served
  • Prepare glassware for guests
  • Polish washed glasses and once ready for service replenish sections of the restaurant
  • Remove dirty glasses from guests' tables
  • Maintain standards of bar cleanliness
  • Ensure the correct care for all bar equipment
  • Clearing, Cleaning, and resetting tables ready for guests' arrival
  • Provide insightful answers to guests regarding queries about F&B offering
  • Communicate guests' needs to colleagues/Managers working as part of the FOH team
  • Complete ad hoc tasks that protect brand image and serve to ensure maximum guest satisfaction

Requirements

  • Ability to work in a fast-paced, demanding work environment
  • Must have flexible availability working a variety of weekday and weekend shifts from morning to evening, including bank holidays
  • Must be available to work throughout peak trade periods
  • Dedication to the role with learning ability that allows them to become an expert in our F&B offering
  • Possess strong communication skills
  • Professional manner and politeness with guests
  • Ability to remain composed in the face of challenges
  • Professional appearance
  • Basic proficiency in English language
  • Ability to walk and stand for periods of long duration, taking on physical tasks that include holding trays with a heavy load, moving, and organization of items, and moving items to the correct location
  • Demonstrate correct practices in hygiene, food hygiene, and health and safety requirements