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Technical Support Specialist

2 months ago

Southampton, Southampton, United Kingdom Digital Waffle Full time £30,000 - £35,000
About the Role

We are seeking a highly skilled 2nd Line Support Engineer to join our team at Digital Waffle. As a key member of our IT department, you will play a critical role in delivering exceptional technical support and managing our clients' infrastructure and IT systems.

Key Responsibilities
  • Provide comprehensive technical support and troubleshooting for complex IT issues
  • Ensure the smooth operation of our clients' systems and infrastructure
  • Manage and maintain critical IT infrastructure components, including servers, networks, storage, and virtualisation systems
  • Contribute to the ongoing enhancement of our IT systems and processes, identifying areas for improvement and implementing solutions
Requirements
  • Strong foundation in Microsoft technologies, including Windows Server, Office 365, and Active Directory
  • Experience in managing and supporting server, network, and virtualisation infrastructure
  • Cloud certifications (Azure, Microsoft 365)
  • ITIL qualifications
What We Offer

As a 2nd Line Support Engineer at Digital Waffle, you will have the opportunity to work with a talented team of professionals and contribute to the growth and success of our company. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.