Customer Service Supervisor

1 month ago

Saint Peters, Kent, United Kingdom Tesco Full time
About the Role

We are seeking a highly motivated and experienced Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for overseeing the day-to-day operations of our store, ensuring that our customers receive exceptional service and that our team members are supported and empowered to deliver their best work.

Key Responsibilities
  • Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
  • Support your colleagues, ensuring they deliver daily priorities and take regular breaks
  • Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store
  • Support managers to coordinate seasonal, community, and charity events
  • Contribute to a great team atmosphere, that's inclusive of everyone
  • Provide great customer service, by listening to our customers and putting them first in everything you do
  • Keep the team well-informed and up to speed on any communications, changes, or updates
  • Stay knowledgeable about store performance, and look for ways to improve and simplify operations
  • Coordinate store improvements, and remove any obstacles that might be getting in the way of great service
  • Follow health and safety routines and procedures, and ensure colleagues do the same
  • Recognise and celebrate colleagues within the team who are providing great service
What We Offer
  • A competitive rate of pay, starting from £14.28 an hour, with opportunities for increases based on location and skills
  • A minimum of 16 guaranteed hours per week, with opportunities to work fewer hours if desired
  • A range of benefits, including holiday pay, flexible working, and access to free wellbeing services
  • Ongoing learning opportunities and access to award-winning training
  • A supportive and inclusive work environment, where everyone's welcome
About Us

Tesco is a leading retailer, committed to serving our customers, communities, and planet a little better every day. We're proud to be a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.

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