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Operations Manager
2 months ago
Competitive salary + Performance Bonus + Vehicle Allowance
About Us: We are William Wilson Limited, a prominent supplier in the plumbing and heating sector, dedicated to delivering exceptional service and quality products. Our commitment to our employees and customers is paramount, and we strive to foster an environment that encourages professional growth and development.
As an Operations Manager, you will play a crucial role in our organization, overseeing:
- Leading, mentoring, and inspiring a team of 6 professionals
- Ensuring outstanding customer service and nurturing relationships with both internal and external partners
- Managing all daily operations of the branch while adhering to company standards and protocols
- Overseeing online sales for our independent platform and guaranteeing timely and complete order fulfillment
Qualifications:
- Proven experience in team management
- Background in customer service or sales; experience in the trade sector is preferred but not mandatory as comprehensive training will be provided
- Valid UK Driving License
- Strong interpersonal skills with the ability to engage with customers and cultivate relationships
This position requires a commitment of 40 hours per week, Monday to Friday, with occasional Saturday morning shifts.
Additional Benefits: Alongside a competitive salary, we offer a range of benefits including increasing annual leave based on service duration, a robust pension scheme (matched up to 9%), opportunities for bonuses, and access to a variety of discounts both online and in-store.
We prioritize the health and well-being of our employees by providing complimentary access to healthcare services, our popular wellness app, and a Cycle to Work scheme, among other initiatives.
William Wilson Limited is committed to offering a comprehensive selection of plumbing and heating solutions, both online and through our trade counter, ensuring expert guidance and a wide array of product options to meet our customers' needs.