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Beauty Team Leader

2 months ago

Birmingham, Birmingham, United Kingdom Sephora Full time

Lead and Inspire a Passionate Beauty Team

As a Beauty Team Leader at Sephora, you'll play a pivotal role in shaping the customer experience and driving team success within our vibrant beauty community. You'll be responsible for fostering a culture of excellence, empowering your team members to deliver exceptional service, and ensuring we consistently exceed customer expectations.

Your Responsibilities:
  • Cultivate a positive and motivating work environment that encourages collaboration, growth, and a shared passion for beauty.
  • Develop and implement training programs to enhance team members' product knowledge, customer service skills, and operational proficiency.
  • Monitor individual and team performance, providing constructive feedback and guidance to ensure continuous improvement and achievement of goals.
  • Collaborate closely with the Customer Experience Manager and Operations Manager to analyze sales trends, identify opportunities for growth, and implement strategies to enhance the customer journey.
  • Oversee the Performance Check-in and Performance Improvement Plan processes, providing support and guidance to managers as needed.
  • Effectively manage team scheduling and leave requests to ensure optimal coverage and operational efficiency.
Your Expertise:

We're looking for a dynamic leader with a proven track record in retail management and a deep understanding of the beauty industry.

  • Extensive product knowledge, including advanced understanding of Sephora's offerings.
  • Minimum 7 to 8 years of experience in store management, demonstrating success in leading and developing teams.
  • Bachelor's degree or equivalent experience.
  • Exceptional communication, interpersonal, and coaching skills.
  • Strong analytical and problem-solving abilities, with a focus on driving results.
  • Proficiency in Microsoft Office Suite.
What We Offer:

At Sephora, you'll be part of a passionate and innovative team that values creativity, collaboration, and personal growth.

  • A dynamic and supportive work environment where you can learn, grow, and make a real impact.
  • Opportunities for professional development and advancement within a leading beauty retailer.
  • Access to exclusive products and training programs.
  • The chance to be part of a global community that is reimagining the future of beauty.