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Private Client Support Services Expert

2 months ago

London, Greater London, United Kingdom Oeno Group Full time
{"title": "Private Client Support Services Specialist", "description": "Role Overview

We are seeking a skilled Private Client Support Services Specialist to join our team at Oeno Group. In this role, you will be responsible for providing exceptional client service and support to our private clients.

Key Responsibilities
  • Respond to customer inquiries, complaints, and requests via phone or email.
  • Assist clients with portfolio inquiries and resolve any issues they may experience.
  • Keep clients informed about their portfolio status and updates.
  • Build long-lasting relationships with clients through regular follow-ups.
  • Troubleshoot, analyze, and report issues to management.
  • Maintain accurate records of client data, including useful comments and feedback.
  • Analyze customer feedback and provide recommendations for improvement to management.
Requirements
  • Minimum of two years' experience in a client support role.
  • Exceptional telephone communication skills.
  • European language skills an advantage.
  • Experience handling client inquiries over the phone is essential.
  • Excellent knowledge of customer relationship management best practices.
  • Strong analytical and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
What We Offer

A competitive salary of 25K to 28K based on experience.

", "lang_code": "en-US"}