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Telesales Consultant Position with Dynamic Insurance Broker

2 months ago


Portsmouth, Portsmouth, United Kingdom CCP Full time
About the Role

We are seeking a highly motivated and experienced Sales Consultant to join our team at CCP. As a Sales Consultant, you will play a crucial role in enhancing our client's life insurance sales team by reaching out to warm leads and offering a range of suitable insurance products.

Key Responsibilities
  • Deliver Excellent Customer Outcomes: Consistently meet and exceed customer expectations by providing personalized solutions to their insurance needs.
  • Maximize Lead Potential: Effectively utilize our sales process to maximize the potential of every lead received and overcome objections.
  • Conduct Comprehensive Questioning: Engage with clients to ensure the correct product is presented, meeting their specific needs and requirements.
  • Maintain High Compliance Standards: Consistently maintain a high standard of compliance, adhering to regulatory requirements and company policies.
  • Manage Business Pipeline: Effectively manage a pipeline of business, prioritizing tasks and meeting targets.
  • Communicate Clearly and Professionally: Communicate clearly and professionally with customers, ensuring their needs are met and expectations exceeded.
  • Achieve Sales Targets: Work towards and ultimately achieve the targets set by your line manager, contributing to the growth and success of our client's business.
  • Utilize Calling Technology: Effectively utilize our calling technology to reach a minimum of 4 hours of call time per day, engaging with customers and prospects.
  • Represent the Business: Politely and respectfully represent the business, maintaining a positive and professional image at all times.
  • Personal Goals and Ambitions: Work towards personal goals and ambitions set in 1-2-1 meetings, demonstrating a commitment to personal and professional development.
Salary and Benefits
  • Competitive Salary: £30,000 basic salary with OTE (realistic £45,000 in year one, with many people achieving a lot more).
  • Annual Leave: 22 days annual leave, plus bank holidays – rising to 25 days with length of service.
  • Flexible Working Hours: 9-day fortnight – three-day weekend, every other week.
  • Self-Promotion Scheme: Opportunity to self-promote and advance within the company.
  • Incentive Competitions: Participate in incentive competitions, including our Premier Club (trips abroad for top performers).
  • Pension Scheme: Access to a pension scheme, providing a secure financial future.
  • Cash Plan: Cash plan once probation has been passed, providing additional financial support.
  • Death in Service: Death in service from day 1 (3 x basic salary), providing peace of mind for you and your loved ones.
Essential Skills and Experience
  • Excellent Communication Skills: Excellent written, verbal, and listening communication skills, with a professional telephone manner.
  • Building Rapport: Ability to build rapport effectively with customers and colleagues, establishing strong relationships.
  • Influencing and Persuading: Experience of influencing and persuading to successfully handle objectives, meeting customer needs.
  • Fact Finding: Proven ability to fact find in detail to ensure the customer needs are fully established and met.
  • Sales Success: Demonstrable success in closing sales while adhering to a sales process, meeting targets.
  • Accuracy and Attention to Detail: Accuracy and attention to detail, ensuring high-quality work and minimal errors.
  • Basic IT Ability: Basic IT ability, with proficiency in using technology to support sales activities.
  • Sales Processes: Experience of sales processes, with a strong understanding of the sales cycle.
  • Insurance Knowledge: Insurance knowledge (desirable), with a strong understanding of the insurance industry and products.
Essential Experience
  • Fast-Paced Sales Environment: Experience of working successfully in a fast-paced, targeted, and regulated telephone sales B2C environment.
  • Team Player: Team player with the ability to achieve individual success, working collaboratively with colleagues.
  • High Volume Sales: Demonstrable success in a high volume-based telephone sales role following a structured sales process.
  • Consultative Sales: Proven experience of consultative sales processes, engaging with customers to meet their needs.
Desirable Experience
  • Insurance or Financial Service Sales: Experience in insurance or financial service sales, with a strong understanding of the industry and products.
  • Cold Calling: Experience in cold calling, with a proven track record of success in this area.
  • Similar Role: Experience in a similar role preferred but not essential, with a strong understanding of the sales process and industry.