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Market Operations Manager
2 months ago
Job Title: Market Operations Manager
Job Summary:
Hampshire Farmers' Markets is seeking a highly organized and detail-oriented Market Operations Manager to oversee the smooth operation of our markets and festivals. As a key member of our team, you will be responsible for ensuring the success of our events, providing exceptional customer service, and building strong relationships with our stallholders and customers.
Key Responsibilities:
- Supervise market setup, breakdown, and site cleanliness on market days, including space allocation.
- Manage electrical supply for stallholders.
- Distribute marketing and promotional materials to stallholders.
- Compile Market Reports and submit to the Admin Team after each event.
- Audit stallholders to ensure they are only selling what has been authorized by the Admin Team.
- Engage with stallholders, customers, and others on market days to address enquiries, build positive relationships, and promote market activities.
- Conduct risk assessments and prepare post-market reports.
- Consider weather conditions and make safety-related decisions.
- Coordinate with the Admin Team to develop market site plans.
- Monitor inventory and place timely orders with the Admin Team.
- Management and escalation of complaints.
- Work with the leadership team to plan upcoming Markets and Festivals.
- Appointed First Aider – First point of call.
- Maintain incident book.
Requirements:
- Enthusiasm and efficiency.
- Punctuality and reliability.
- Strong interpersonal and management abilities.
- Excellent organisational skills.
- Confidence in decision-making.
- Excellent team working skills, with ability to work collaboratively and co-operatively with colleagues, directors, and members on all levels.
- Hold UK Driving Licence and have own car.
Benefits:
- £135 a day for our standard Markets and £185-£200 a day for our Festivals.
- Travel Mileage reimbursed.
- Paid Holiday.
Reports to: Business Manager