Problem Analyst

3 days ago

London, Greater London, United Kingdom J Bandy Consulting Full time
Job Description

Company: J Bandy Consulting

Job Title: Problem Analyst - Cloud Operations

Job Summary:

We are seeking a highly skilled Problem Analyst to join our team at J Bandy Consulting. As a Problem Analyst, you will be responsible for identifying and resolving complex technical issues in our cloud-based development environment.

Key Responsibilities:

  • Problem Identification: Actively seek knowledge from all business area owners to understand the environment and identify potential failure points and areas in need of enhancement.
  • Problem Analysis: Review resolved support tickets and facilitate working sessions with relevant teams to determine long-term resolutions or prevention capabilities.
  • Long-Term Solution Implementation: Maintain detailed and readable documentation throughout the end-to-end problem management process and accurately track progress and provide reports as required.
  • Service Improvement Activities: Actively align priorities with business goals of an automated, orchestrated, and autonomic approach to operations, reducing the operational burden and overall cost to serve.
  • Ad-Hoc Projects: Undertake ad-hoc projects and other activities as required to support the achievement of key accountabilities.

Requirements:

  • Certifications: Certified Problem Management Professional and Certification in Incident Management.
  • Experience: Experience of leading problem management within a cloud-based development environment and excellent written and verbal communication skills specifically with complex technical matters.
  • Skills: Experience interpreting data using various tools including Prometheus and Grafana, ability to work independently and confidently corral resources, and understanding of Kubernetes practices and Agile working practices.

Working with Us:

At J Bandy Consulting, we value our employees and offer a dynamic and supportive work environment. If you are a motivated and experienced Problem Analyst looking for a new challenge, please submit your application.

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