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Operational Account Manager Trainee

2 months ago

London, Greater London, United Kingdom dnata Catering UK Full time
About the Role

We are seeking a highly motivated and detail-oriented Trainee Operational Account Manager to join our team at dnata Catering UK. As a key member of our operations team, you will be responsible for providing exceptional customer service and driving business growth through effective account management.

Key Responsibilities
  • Customer Service and Support
    • Identify and address customer service challenges to ensure seamless delivery of services.
    • Ensure all services provided meet contractual requirements and Service Level Agreements (SLAs).
  • Account Management
    • Develop and maintain strong relationships with customers to understand their needs and preferences.
    • Collaborate with internal teams to deliver customized solutions that meet customer expectations.
  • Operational Excellence
    • Monitor and track customer-agreed SLAs and financial implications.
    • Communicate quality and customer satisfaction trends to the business and develop action plans to improve performance.
  • Communication and Collaboration
    • Liaise with Operational Managers and staff to ensure effective communication and coordination.
    • Host customer presentations and visits to build relationships and showcase our services.
Requirements
  • Education
    • Graduated entry-level role that requires a university degree.
  • Skills and Experience
    • Excellent customer focus and ability to identify key deliverables for customers.
    • Articulate communicator with strong negotiation skills and ability to influence and persuade.
    • Good presentation skills with ability to inform, persuade, and influence a varied audience.
    • Commercial understanding and drive.
    • Confident taking responsibility for guiding and motivating indirect teams.
  • Desirable Criteria
    • Experience or knowledge of working in aviation.
    • Flexible availability depending on the needs of the business and customers.
About Us

dnata Catering UK is a leading provider of in-flight catering and retail services, renowned for delivering exceptional culinary experiences to airlines across the globe. We are committed to a set of core values that guide our operations and services, including customer satisfaction, integrity, innovation, and sustainability.

We strive to provide high-quality, innovative, and sustainable catering and retail services to airlines across the UK, while maintaining high ethical standards and fostering a culture of continuous improvement and environmental responsibility.