Learning Support Specialist

1 week ago


StokeonTrent, Stoke-on-Trent, United Kingdom Acorn Training Full time
Job Title: Learner Mentor

We are seeking a highly skilled and dedicated Learner Mentor to join our team at Acorn Training. As a Learner Mentor, you will play a crucial role in supporting learners throughout their learning journey, helping them achieve their goals, and overcoming any obstacles they may face.

Key Responsibilities:
  • Work closely with curriculum delivery teams to provide support and guidance to learners, ensuring they are on the right program for their individual needs.
  • Facilitate learning support interviews and assessments, identifying learning support needs and evaluating support requirements.
  • Collaborate with curriculum delivery teams to identify learners who may be at risk of not achieving, and develop strategies to support them.
  • Produce accurate records of learning support activities and ensure individual learning support plans are generated, monitored, and updated in a timely manner.
  • Provide one-to-one and group support to learners, both in-class and off-site, as required.
  • Encourage learners to develop independent learning skills and become self-reliant.
  • Support learners participating in apprenticeships, work placements, or bespoke programs, as needed.
  • Coordinate exam adjustment assessments for learners with EHCPs, and facilitate 12-weekly and annual reviews in a timely manner.
Key Performance Indicators:
  • Timely Paperwork Submission Rate: the percentage of compliant documentation submitted within the designated timeframe.
  • Audit Compliance Rate: the quality and accuracy of submitted records, measured against auditing standards.
  • Learner Feedback Rating: the satisfaction level of learners based on the quality and standard of support received.
  • Timely Contact Rate: the percentage of learners contacted within 48 hours of referral.
  • Learner Progress Rate: the progress made by learners receiving learning support.
Requirements:
  • Level 2/3 Learning Support or mentoring/coaching qualification (essential).
  • GCSE grade A*-C (or equivalent) in English and Maths (essential).
  • Full driving license (essential).
  • L4 subject-specific qualification (desirable).
  • L3 teaching qualification (PTLLS, AET, etc.) (desirable).
Experience:
  • Previous experience in mentoring, coaching, or counseling roles within adult education (essential).
  • Experience working with adult learners from diverse backgrounds and supporting their individual needs (essential).
  • Experience maintaining accurate records, completing administrative tasks, and managing confidential information (essential).
  • Familiarity with conducting assessments, monitoring learner progress, and providing constructive feedback (essential).
  • Experience collaborating with other professionals, such as trainers, tutors, and support staff (essential).
  • Experience assessing and working with SPLD (desirable).
  • Previous experience managing learners with challenging behaviors (desirable).
Knowledge:
  • Strong knowledge of learner safeguarding and welfare requirements (essential).
  • Knowledge of various learning styles and strategies to support diverse learners (essential).
  • Familiarity with relevant policies and procedures related to learner support and safeguarding (essential).
  • Understanding of educational systems, learning theories, and principles of effective mentoring (desirable).
Skills:
  • Excellent communication skills, both verbal and written, with the ability to adapt communication style to suit different individuals and situations (essential).
  • Strong interpersonal skills (essential).
  • Active listening skills (essential).
  • Effective problem-solving and critical thinking abilities (essential).
  • Organizational and time management skills (essential).
  • Empathy and patience to support learners through challenges and provide emotional support (essential).
  • Ability to motivate and inspire learners, fostering a positive learning environment (essential).

We welcome applications from all suitably qualified candidates, regardless of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. We are committed to providing equal opportunities for candidates with disabilities or special needs. Please contact us to discuss alternative options or application methods.

We are proud to be a practitioner-led organization that does well from doing good. We deliver Apprenticeships, Training, Employability Support, and Youth and Justice Services with integrity, ownership, and accountability. We have strong roots in the local and wider communities we serve, changing lives, inspiring individuals, and their families to take responsibility for their path in life through person-centered, holistic support and learning and development.



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