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Parking Enforcement Specialist LBS-007A
2 months ago
The Parking Appeals Coordinator plays a vital role within the Parking Appeals and Representations team, ensuring the delivery of a prompt and efficient service for the Parking and Network Management division, as well as the broader council.
Key Responsibilities- Produce consistently high-quality work while utilizing experience and knowledge to evaluate evidence in various cases, including Penalty Charge Notices (PCNs), parking permits, and parking control suspensions.
- Support the council's objectives in Climate Change, Air Quality, and Streets for People through effective parking and traffic enforcement.
- Exceptional communication skills, both written and verbal.
- In-depth knowledge of civil parking and traffic enforcement legislation, as well as parking adjudication processes and guidelines.
- Familiarity with back-office processes related to the enforcement of parking and traffic penalties.
- Demonstrated experience in customer service or administrative roles, including composing formal correspondence.
- Ability to analyze data for investigations and informed decision-making using various computer systems and databases.
- Proven track record of collaborating with contractors and officers in a penalty charge notice enforcement environment to deliver outstanding customer service.
- Strong prioritization skills to meet deadlines amidst conflicting priorities, showcasing creativity, tenacity, and enthusiasm.
- Capacity to work independently, adhering to agreed work plans, deadlines, and performance targets.
- Competence in managing diverse correspondence and preparing written replies and reports.
- Effective interpersonal skills to represent the parking team at all organizational levels.
- Exemplary customer service skills, with confidence in delivering high-quality outcomes through both written and verbal communication.
- Adept at diffusing challenging situations and resolving conflicts.
