Field Services Technician

1 week ago

Crawley, West Sussex, United Kingdom CDW UK Full time
Job Summary

The Field Services Engineer will be responsible for providing technical support and maintenance services for a variety of IT equipment at customer locations in South London. This includes diagnosing and repairing technical issues on PCs, laptops, tablets, printers, peripherals, and point of sales systems.

Key Responsibilities
  • Travel to customer sites to provide technical support services and meet contractual requirements
  • Provide support services for a range of IT equipment, including PCs, laptops, tablets, printers, peripherals, and point of sales systems
  • Perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment
  • Obtain and maintain vendor certifications as required by CDW to perform the role
  • Follow documented procedures and provide constructive feedback for continuous improvement
  • Adhere to safety and electric static discharge (ESD) precautions
  • Complete all relevant documentation and provide quality updates as required for each site visit
  • Participate in the on-call rota, which includes mornings, evenings, and weekends
  • Provide support services to the wider teams within the Integrated Technology Solutions department
  • Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary
Requirements
  • Experience with installing, troubleshooting, and fixing a variety of hardware devices, including end-user computing, PCs, laptops, tablets, printers, and peripherals
  • Ability to install and configure software as per customer requirements
  • Hold relevant and current vendor certifications, such as Dell, Lenovo, IBM, and HP
  • Good all-round understanding of hardware maintenance and break-fix
  • Hold a full UK driving license
  • Essential to obtain and hold UK security clearances, such as SC and NPPV3, as required to attend CDW's external and varied customer base
What We Offer
  • Life assurance
  • Competitive contributory pension
  • Private medical insurance
  • Enhanced maternity pay
  • 25 days holiday + bank holidays
  • Option to buy additional holiday
  • Dental insurance
  • Season ticket loan + additional perks

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