IT Manager

About The Lensbury Resort

The Lensbury Resort is a leading hospitality provider, offering a unique blend of luxury and convenience. As a key member of our team, you will play a vital role in ensuring the smooth operation of our IT systems, supporting our staff and guests with technical expertise, and driving innovation in our digital infrastructure.

Key Responsibilities

• Technical Support
  • Provide high-level technical support to staff and guests, resolving issues efficiently and effectively.
  • Troubleshoot system and network problems, diagnosing and solving faults to minimize downtime.
• System Administration
  • Administer and maintain our Microsoft solutions, including MS 365, to ensure seamless operation.
  • Configure and support servers, printers, mobile and desk phones, ensuring optimal performance.
• Network and Security
  • Ensure the security and integrity of our network and systems, protecting against cyber threats and data breaches.
  • Implement and maintain robust security measures, including firewalls, antivirus software, and access controls.
• Project Support
  • Collaborate with the Executive Team to deliver projects on time, ensuring timely completion and high-quality results.
  • Support the implementation of new services and technologies, driving innovation and improvement.
• Documentation and Compliance
  • Maintain accurate and up-to-date technical documentation, ensuring easy access to information.
  • Ensure compliance with IT policies and procedures, adhering to industry standards and regulations.
• Customer Service
  • Deliver exceptional customer service to guests, responding promptly to their technical needs.
  • Provide a positive and professional image, promoting a helpful and courteous attitude.
• Training and Development
  • Participate in training and development programs, enhancing technical skills and knowledge.
  • Stay up-to-date with industry trends and best practices, applying new ideas and innovations.

Requirements

• Technical Expertise
  • Proven experience with Microsoft solutions, including MS 365.
  • Knowledge of administering desktop and server environments.
  • Experience with IT security and network infrastructure.
• Business Acumen
  • Understanding of hospitality operations and the importance of IT in supporting business goals.
  • Ability to communicate technical information to non-technical stakeholders.
• Soft Skills
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills.

What We Offer

• Competitive Salary and Benefits
  • A competitive salary and benefits package, including a free meal each shift.
  • Use of leisure facilities, including a gym and swimming pool (after successful 30-day review).
• Professional Development
  • Fully funded apprenticeship opportunities.
  • Excellent training and development programs, enhancing technical skills and knowledge.
• Recognition and Rewards
  • Staff awards and social events throughout the year.
  • Refer a friend program, offering incentives for successful referrals.