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Scheduling Expert

2 months ago

Birmingham, Birmingham, United Kingdom Ian Williams Full time

About Ian Williams

Ian Williams is a leading provider of property maintenance and repair services, committed to delivering exceptional customer experiences and maintaining the highest standards of quality.

Planner/Scheduler Role

We are seeking a highly organized and motivated Planner/Scheduler to join our dynamic team in Aston Birmingham. In this role, you will play a vital part in ensuring the smooth operation of our repairs service by effectively managing the schedules of our skilled trade operatives.

Responsibilities:
  • Utilize our scheduling system to create and manage operative schedules, optimizing efficiency and resource allocation.
  • Provide exceptional customer service by responding promptly to inquiries from both trade operatives and customers via phone and email.
  • Maintain accurate job records and generate KPI reports to track performance and identify areas for improvement.
Requirements:
  • Proven experience in a customer-facing role, demonstrating strong communication and interpersonal skills.
  • Excellent problem-solving abilities and the ability to think critically in a fast-paced environment.
  • A willingness to learn new scheduling systems and processes quickly.
  • Strong IT proficiency and analytical skills.
Benefits:

We offer a competitive salary and benefits package, including:

  • Monthly performance-based bonuses
  • Company profit share
  • Employer pension contribution
  • 31 days paid holiday
  • Ongoing training and development opportunities
  • Life Insurance
  • Wellbeing support
  • Annual pay reviews
  • Enhanced maternity/paternity pay
  • Trade discounts
  • Specsavers vouchers

Ian Williams Ltd. is committed to diversity and inclusion, embracing equality in all aspects of our business.