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Aftersales Department Lead

2 months ago

Basingstoke, Hampshire, United Kingdom Pembrook Resourcing Full time
Job Description

**Workshop Controller Role**

Pembrook Resourcing is seeking a skilled professional to join their client's aftersales department as a Workshop Controller. This key role involves ensuring the workshop operates efficiently and effectively.

**Key Responsibilities:**

  • Manage workshop resources and staff performance to maintain high standards.
  • Allocate work to technicians based on their skills and expertise.
  • Resolve customer queries in accordance with dealership and manufacturer guidelines.

**Requirements:**

  • Excellent technical knowledge gained in the retail motor industry.
  • Previous management experience in a similar role.
  • Strong organizational and prioritization skills.
  • Able to take initiative and ownership of issues.
  • A team player who offers help and support to others.
  • Willingness to learn and stay up-to-date with product and technical information.
  • Thrives in a high-pressure environment.
  • Full valid UK driving license.
  • Eligibility to work in the UK.

**Performance Objectives:**

  • Establish and achieve personal objectives as agreed with the Group Aftersales Manager.
  • Ensure customer reception and displays meet manufacturer quality objectives.