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Service Operations Manager
2 months ago
About You
Are you an innovative Service Operations Manager who thrives on challenges? Perhaps you are a seasoned Technician seeking the next step in your professional journey. We are looking for someone who is eager to get involved and is passionate about achieving outstanding results. If this sounds like you, we have an exciting opportunity available.
Our organization is currently experiencing a dynamic phase of growth. Consequently, we are in search of a proactive Service Operations Manager to join our service division. You appreciate a diverse range of tasks and possess confidence in diagnosing and repairing various types of agricultural machinery.
By working efficiently and accurately, you consistently deliver the highest level of support to our clients. You relish challenges and are always keen to acquire new skills and expand your knowledge.
If you have experience in relevant sectors such as commercial vehicles, construction and plant machinery, or the automotive industry, we encourage you to apply, as we recognize the valuable skills and experience you bring.
If this description resonates with you, we are eager to hear from you. We look forward to welcoming you to our team and 'growing together'.
About Us
Hunt Forest Group Ltd. is a family-owned, expanding, and ambitious organization, recognized as one of the largest John Deere dealerships in the UK, with over 50 years of industry expertise. We value hard work and dedication from our team members, who are not merely employees but essential contributors to our overall success. In return, we offer excellent benefits and job security in a fast-paced and evolving industry, supporting key areas of agriculture, commercial and professional grounds care, and construction.
We are committed to continuous professional development and encourage each individual to grow and reach their full potential, which in turn supports our business in achieving its mission.
Job Function
In this role, you will oversee and enhance our busy Service department. Your responsibilities will include developing staff and providing support to customers. This department presents significant growth opportunities, and the ideal candidate will be a naturally proactive individual.
- Engage with customers, prioritizing their needs and managing their expectations.
- Aim to meet KPIs and targets.
- Handle all aspects of standard personnel management, including performance management, absence management, and conduct management.
- Analyze relevant management information for your department and proactively suggest improvements.
- Plan and assign work for technicians based on their expertise and skills.
- Ensure adherence to service processes, policies, and guidelines, applied safely.
- Supervise and mentor the workshop team.
- Participate in recruiting, developing, and retaining key talent.
- Ensure all documentation is completed efficiently.
Skills and Attributes
- Ability to lead and inspire others.
- Exceptional communication and interpersonal skills.
- Strong organizational and administrative abilities.
- Proficient in standard computer applications and internet functions.
- Familiarity with John Deere or competitive products.
- Able to perform under pressure.
- Willingness to work extended hours as needed.
