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Process Automation Consultant
2 months ago
About the Role
We are seeking ambitious consultants to support our clients in optimizing and transforming critical business workflows across their operations to improve experience, manage risk, and streamline operations.
As a member of our new management consulting team, you will combine broad process automation and transformation experience with deep industry insight and exceptional functional and technical ServiceNow platform skills.
You will work across sectors and industries, from life sciences, industrial products to consumer business, and financial services to media and telecommunications, applying operating model optimizations using the ServiceNow platform.
With industry subject matter expertise, you will support projects in applying operating model optimizations using the ServiceNow platform, staying on top of the latest trends in an industry to train and coach colleagues and build the broader consulting capability.
You will relish growing and maintaining client relationships to advance our objective to be their trusted advisors to enable their strategy from operating model to enablement.
Key Responsibilities
- Business development and bid response
- Business analysis and scope definition
- Operating model process design
- Use case development and experience design
- Solution and technology architecture
- Project management and agile delivery
Requirements
7-20 years of ServiceNow advisory experience (we are recruiting at all levels).
Minimum 5 years of consulting experience.
Relevant Customer and ServiceNow advisory experience across a range of roles.
Strong industry skills in one or more sectors with a preference for Health and Life Sciences, Insurance, Banking and Consumer Goods.
Demonstrable general skill set including stakeholder management, problem-solving, communication and presentation.
Excellent interpersonal skills and strong written and verbal communication skills in country's official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel.
