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Business Analyst
2 months ago
Job Summary:
Rentokil Initial plc is seeking a skilled Query Analyst to join our team. As a Query Analyst, you will be responsible for administering disputes, validating data, and establishing and resolving root cause in accordance with our Dispute Management Process.
Key Responsibilities:- Ensure customers receive a high-quality service
- Adhere to SLAs for invoice disputes and queries
- Raise credit notes and manage POs
- Monitor and control daily query levels
- Perform general customer administration
- Investigate and resolve customer complaints
- Address ad hoc admin queries
- A competitive salary package with a monthly bonus based on performance
- Salary grading system linked to performance for career development
- Company pension
- RI Rewards for cashback and discounts
- Refer a Friend scheme with a £1000 reward
- Long service recognition with extra annual leave
- Employee Assistance Programme (EAP)
- Relocation package
- Opportunity to contribute to a private healthcare plan
Rentokil Initial plc is an equal opportunities employer committed to creating a diverse working environment. For more information on data processing, please view our careers privacy policy here.
