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Account Manager/Executive
2 months ago
We are seeking an experienced and skilled Account Executive to join our team at Coffee Design Ltd.
The ideal candidate will have exceptional communication and interpersonal skills, a deep understanding of design and digital services, and a strong customer service orientation.
As an Account Executive, you will be responsible for managing client relationships, ensuring the smooth running of all projects, and maintaining high-quality output.
You will collaborate with cross-functional teams to deliver high-quality solutions that exceed client expectations.
Key Responsibilities:
- Build and maintain strong relationships with clients, serving as the primary point of contact for their design and digital needs
- Collaborate with creative, design, and digital teams to develop and execute project plans that meet or exceed client goals
- Ensure all project deliverables are completed on time and meet quality standards
- Monitor project progress and identify and mitigate risks and issues
- Lead project meetings, including kick-offs, status updates, and review sessions
- Provide regular project updates and reports to clients and agency management
- Manage budgets, invoice clients, and manage purchase orders using our financial management system, with support from our finance and account team
Requirements:
- Excellent customer service orientation with a strong understanding of client needs
- Knowledge of design and digital services and processes
- Proven ability to manage multiple projects, priorities, and timelines simultaneously
- Strong organisational and time management skills
We are a creative agency dedicated to delivering exceptional and innovative solutions to our clients. Our team of talented creatives, developers, marketers, and project managers pride ourselves on delivering impactful and engaging brand experiences.
