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Customer Service Representative

2 months ago

Huddersfield, Kirklees, United Kingdom Zachary Daniels Full time
{"title": "Customer Service Advisor", "description": "Customer Service Advisor

At Zachary Daniels, we're seeking a skilled Customer Service Advisor to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, resolving issues, and improving their overall experience.

Key Responsibilities:
  • Provide timely and effective support to customers via various channels, including email, social media, and phone.
  • Process returns and exchanges within service level agreements.
  • Communicate with other departments to resolve customer queries efficiently.
  • Contribute to a positive and collaborative team environment.
  • Fraud checking of orders and dealing with risk orders in a timely manner.
Requirements:
  • 1-2 years of customer service experience.
  • Ability to adapt to changing situations and prioritize tasks effectively.
  • High attention to detail and excellent communication skills.
  • Computer literacy and knowledge of social media messaging.
  • Experience in an e-commerce environment is a plus.
What We Offer:
  • Hybrid working arrangement.
  • Free on-site parking.
  • Casual dress code.
  • Positive work environment.
  • Paid 1-hour lunch break.

We're looking for a motivated and customer-focused individual to join our team. If you're passionate about delivering exceptional customer service, we encourage you to apply.

", "company": "Zachary Daniels"}