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Support Analyst for IT Services

2 months ago

St Albans, Hertfordshire, United Kingdom Allstaff Recruitment Full time

We are pleased to present an opportunity for a Support Analyst for IT Services to join our esteemed client on a full-time fixed-term contract basis. Our client is recognized as one of the leading accountancy firms in the UK, known for their exceptional service and expertise.

Key Responsibilities of the Support Analyst

  • Act as the primary contact for users, ensuring incidents are logged and addressed promptly.
  • Deliver mainly first-level support with some involvement in second-level support.
  • Engage in troubleshooting, diagnosing, and resolving technical issues.
  • Conduct thorough investigations into incidents.
  • Manage the Asset Management process effectively.
  • Facilitate the onboarding process for new employees.

Qualifications for a Successful Support Analyst

  • A minimum of 3 years' experience in a comparable role providing first-level support.
  • Strong proficiency in Microsoft client operating systems and applications.
  • Demonstrated expertise in hardware diagnostics and fault resolution.
  • Basic knowledge of Citrix Virtual Desktop administration and familiarity with Microsoft SQL Server.
  • A valid driving licence and access to a personal vehicle.

Benefits Offered by Our Client

  • 25 days of annual leave plus public holidays.
  • Life insurance coverage.
  • Access to private healthcare services.