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Aerospace Customer Account Manager

2 months ago

Portsmouth, Portsmouth, United Kingdom Carbon60 Full time
Job Overview

Customer Account Manager - Aerospace

Carbon60 is seeking a skilled Customer Account Manager to join their team in Portsmouth. This is a Monday to Friday contract with no shift work.

Key Responsibilities:

  • Account Development: Build and maintain strong relationships with assigned aerospace customers, ensuring exceptional service and satisfaction.
  • Order Fulfillment: Manage customer orders from initial entry to delivery, ensuring accuracy and timely completion.
  • SAP System Management: Utilize SAP for order management, inventory tracking, production scheduling, and invoicing, ensuring data integrity.
  • Customer Communication: Regularly update clients on order status, resolve inquiries, and address concerns.
  • Cross-Department Collaboration: Work with internal teams to ensure customer requirements are met.
  • Forecasting and Demand Planning: Collaborate with customers to forecast demand, ensuring production schedules align with customer needs.
  • Issue Resolution: Proactively address order discrepancies, delays, or issues, ensuring customer satisfaction.
  • Reporting and Analysis: Generate and analyze reports related to customer orders and delivery performance using SAP and other tools.
  • Contract and Price Negotiation: Assist in contract reviews, pricing discussions, and terms of service agreements with key customers.
  • Compliance: Ensure all customer accounts adhere to industry regulations and standards, particularly those unique to aerospace manufacturing.
  • Requirements: Minimum 3-5 years of experience in customer account management, preferably within aerospace manufacturing or a similar industry.
  • Technical Skills:
    • Proficient in SAP
    • Strong Microsoft Office skills, particularly Excel for reporting and data analysis.
  • Knowledge: Familiarity with aerospace industry standards and quality requirements (e.g., AS9100, ISO9001) is highly desirable.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.


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