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Lead Operations Manager

2 months ago

Longlevens Gloucestershire, United Kingdom Gloucester Robinswood Hotel Full time
Position Overview

The Lead Operations Manager is responsible for the comprehensive management of hotel functions, ensuring seamless operations across various departments.

Key Responsibilities
  • Operational Oversight: Supervise all aspects of hotel management, including front desk services, housekeeping, food and beverage operations, and maintenance.
  • Financial Management: Optimize revenue channels while effectively managing expenses to achieve financial objectives.
  • Regulatory Compliance: Ensure adherence to all legal standards and industry regulations.
  • Guest Relations: Address guest concerns promptly and ensure satisfactory resolutions.
  • Stakeholder Engagement: Cultivate and maintain strong relationships with key partners, including vendors, suppliers, and community stakeholders.
  • Policy Development: Contribute to the formulation and execution of hotel policies and operational procedures.
Qualifications

The ideal candidate will possess:

  • Financial Acumen: Strong skills in financial management with a focus on revenue maximization and cost control.
  • Flexibility: Willingness to work varied hours, including evenings, weekends, and holidays.
  • Educational Background: A bachelor’s degree in hospitality management or a related discipline is preferred.

At Gloucester Robinswood Hotel, we pride ourselves on our commitment to excellence and our dedication to providing a rewarding career path in the hospitality sector.