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Maintenance Engineer Apprentice

2 months ago

Ashford, Kent, United Kingdom Finning International Full time
Job Title: Maintenance Engineer Apprentice

Finning International is seeking a skilled Maintenance Engineer Apprentice to join our team. As a Field Service Engineer, you will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner.

Key Responsibilities:
  • Respond to customer field repair and service requests
  • Diagnose and provide comprehensive detail about the nature of the problem
  • Create a quote for the customer within a cost and time-effective manner
  • Work within Finning's industry-leading field service department
  • Attend site and understand customer needs and resolve any mechanical or electrical issues
  • Utilize the most up-to-date dealer software and repair techniques
Benefits:
  • 25 days holiday (purchase up to 5 extra days holiday)
  • Annual Bonus
  • Annual Tool Allowance
  • Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
  • Access to company share scheme
  • Up to 8% pension life insurance
  • Laptop and phone, van
  • Industry-leading CAT product training
  • Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Requirements:
  • Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or development opportunity for a qualified apprentice
  • Experience of a variety of construction and static machines essential
  • LDV driving licence
  • Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice

Knowledge in the use of field-based diagnosis tools and equipment essential. Heavy Earth Moving equipment operating knowledge. Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Identify the parts required to carry out the repair and requisition any parts to determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with the customer. Undertake repair and service work on the machine to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.