Senior Account Manager
2 months ago
Job Title: Senior Account Manager
Job Summary:
We are seeking an experienced Senior Account Manager to enhance and manage client relationships within the localization industry, with a focus on the pharmaceutical sector. This role is essential for overseeing high-value client accounts, ensuring superior service delivery, and driving strategic growth initiatives.
Key Responsibilities:
- Act as the primary point of contact for major clients, managing their localization projects with a focus on the pharmaceutical sector and ensuring high-quality service.
- Develop and maintain robust relationships with key client stakeholders, understanding their localization needs and strategic objectives.
- Conduct regular client reviews to assess project performance, gather feedback, and identify opportunities for improvement and growth.
- Lead client meetings and presentations, ensuring clear communication and alignment with client expectations.
Project Oversight and Coordination:
- Oversee the planning, scheduling, and execution of localization projects, ensuring compliance with client specifications and deadlines.
- Utilize localization tools and technologies to analyze project requirements (e.g., content volume, languages, file formats) and optimize project workflows.
- Source, negotiate with, and manage a network of localization professionals, including translators, reviewers, and subject matter experts with pharmaceutical expertise.
- Prepare and review cost estimates in accordance with client agreements and internal procedures, ensuring accuracy and transparency.
- Monitor project budgets and financial performance to ensure projects are delivered within agreed margins.
Strategic Account Management:
- Develop and implement strategies to enhance client engagement, satisfaction, and retention within the pharmaceutical sector.
- Identify and capitalize on opportunities for upselling and cross-selling additional localization services to existing clients.
- Stay informed about industry trends and client needs in the pharmaceutical sector to offer proactive solutions that drive client success and account growth.
Qualifications:
- Minimum of 5 years of experience in account management or project management within the localization industry, with specific experience in the pharmaceutical sector.
- Proven track record of managing high-profile client accounts with a focus on delivering exceptional service and cultivating client relationships.
- Strong oral and written communication skills in English (at least B2 level); proficiency in additional languages is advantageous.
- Bachelor's degree or equivalent experience in a relevant field.
- Demonstrated ability to handle complex client interactions and deliver strategic solutions.
- Excellent organizational and multitasking skills, with a keen attention to detail and the ability to work under pressure.
- Familiarity with localization tools and technologies (e.g., CAT tools, translation management systems) and advanced proficiency in Microsoft Office.
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