Student Services and Hospitality Coordinator

1 day ago

Birmingham, Birmingham, United Kingdom English Path Full time £150
About English Path

English Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. Our mission is to provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.

Job Description

We are seeking a highly motivated and organized Student Services and Hospitality Intern to join our team. As a Student Services and Hospitality Intern, you will play a multifaceted role within both our student services and marketing teams. Your primary responsibilities include leading engaging social program activities and creating compelling visual content to promote EP.

Responsibilities:
  • Welcome new students and ensure a smooth orientation experience.
  • Foster a customer service-focused culture for improved student retention.
  • Lead diverse social program activities to enhance student engagement.
  • Address student inquiries promptly, including courses, accommodation, and well-being.
  • Efficiently manage and resolve student issues and complaints.
  • Collect and analyze feedback for continuous improvement and high satisfaction.
  • Coordinate with EP head office on post-arrival service matters.
  • Contribute to managing student accommodation and collaborate for optimal service delivery.
  • Actively identify and implement opportunities for service enhancement.
  • Assist with administrative tasks as required.
Requirements:
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and quick adaptability to new software.
  • Ability to work both independently and within a team.
  • Positive attitude and adaptability in a dynamic environment.
  • Customer-focused mindset with a passion for assisting others.
  • Familiarity with the education industry and study abroad programs is beneficial.
What We Offer:
  • Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
  • Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
  • Internship Duration: 3 to 6 months
Other Information:

The Student Services and Hospitality Intern will also be expected to demonstrate their commitment to EP's values and regulations, including equal opportunities policy, social, economic, and environmental responsibilities, and health and safety responsibilities.

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