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Freight Operations Manager

2 months ago

Hayes, Greater London, United Kingdom DHL Global Forwarding Full time
Job Description

Job Title: Freight Operations Manager

Job Summary:

We are seeking a highly skilled Freight Operations Manager to lead our Air Freight team. As a key member of our operations team, you will be responsible for overseeing the end-to-end Air Freight operations, managing a team of 4 Air Freight Forwarding Agents, and driving performance and delivering exceptional service to our customers.

Key Responsibilities:

  • Coordinating the movement of pharmaceutical and medical goods across various transport modes
  • Managing and building customer relationships
  • Liaising with carriers, handling agents, transport, warehouse teams, and overseas offices to resolve issues and ensure smooth shipment planning
  • Shipment management using Cargowise
  • Supporting team development, leading team briefings, and conducting staff training when required

Requirements:

  • Air Freight experience and knowledge of export operations are essential for this role
  • An understanding of shipping within the life-sciences/medical industry is desirable
  • The ability to prioritize and manage workloads efficiently in a fast-paced office environment

What We Offer:

  • A competitive annual salary
  • ~25 days holiday plus bank holidays
  • ~ Pension scheme - up to 8% employer contribution
  • ~ Enhanced maternity/paternity/adoption leave
  • ~ Support with self-development and career opportunities
  • ~ Charity and volunteering support through the DHL Foundation