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Team Leader

2 months ago


Burntwood, United Kingdom DX Network Services Limited Full time
About the Role

We are seeking an experienced Team Leader to join our team at DX Network Services Limited. As a Team Leader, you will be responsible for managing the day-to-day operations of the team, ensuring all aspects of the operation are completed in a customer-focused, secure, and cost-effective manner.

Key Responsibilities
  • Manage the team's workload and prioritize tasks to meet deadlines
  • Use company systems to create and update deliveries, locate, track, and trace items
  • Communicate with relevant departments and build strong relationships with the customer call centre
  • Answer customer queries in a fast and efficient manner
  • Promote and encourage a 'can-do' attitude and approach with the team
  • Monitor and control KPIs to ensure compliance and performance
  • Implement and maintain health and safety and security policies
  • Perform any other duties as reasonably requested by a senior manager
Requirements
  • Previous experience in the mail or distribution industry
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Knowledge of company systems and processes
What We Offer
  • Competitive rates of pay
  • Holidays: 20 days + bank holidays
  • Pension, life assurance, and other additional benefits
  • Excellent opportunities for career progression