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Retail Operations Manager

2 months ago

London, Greater London, United Kingdom London and Partners Full time
Company Overview
London & Partners is the official agency for promoting business growth and tourism in London. We operate various brands, including VisitLondon, and are dedicated to enhancing the city's global presence. Our initiatives support numerous businesses, host significant events, and engage millions of visitors through our digital platforms.

Role Purpose
The primary objective of this position is to oversee the planning, establishment, and closure of one or two temporary retail locations, where visitors can purchase a wide array of attractions, theatre, and coach tour tickets.

Key Responsibilities
1. Lead the strategic development for the simultaneous opening of two retail locations, establishing clear milestones and performance targets.
2. Collaborate with property owners to secure preferred locations, finalize lease agreements, and ensure compliance with all necessary permits and licenses.
3. Supervise the design, production, and logistics involved in fitting out retail spaces, ensuring they are ready for operation from day one and comply with UK workplace regulations.
4. Work with marketing teams to create promotional strategies aimed at driving foot traffic to the stores.
5. Recruit a retail manager who will, in turn, hire, onboard, and train temporary customer service staff.
6. Partner with eCommerce providers to implement ePOS systems and enhance the ticket fulfillment process.
7. Collaborate with the Commercial Manager to identify effective ways to promote local retailers within the property owner's estate.
8. Develop a communication strategy for key external stakeholders and partners.
9. Manage the project budget, ensuring expenditures align with forecasts.
10. Oversee the closure of retail operations.
11. Compile visitor and performance data for reporting to the business and stakeholders.
12. Conduct post-operation evaluations to assess performance and provide actionable insights.

Qualifications and Skills
- Extensive experience in a retail environment.
- Proven track record in establishing short-term or pop-up retail operations.
- Demonstrated ability to manage multiple retail locations concurrently.
- Exceptional project management and organizational capabilities.
- Strong leadership and people management skills, particularly with temporary staff.
- Proficient in scheduling staff shifts.
- Excellent communication and stakeholder engagement skills.
- Practical experience with POS systems.
- Outstanding customer service and sales experience.
- Detail-oriented with strong problem-solving abilities.

Benefits
- Join a dynamic, flexible, and inclusive social enterprise.
- Hybrid working model.
- Generous holiday allowance in addition to public holidays.
- Competitive employer pension contributions and medical cash plan.

Diversity and Inclusion
London & Partners values diversity and aims to reflect the city's rich cultural tapestry within our workforce. We welcome applications from individuals of all backgrounds and encourage discussions about flexible working arrangements during the interview process.