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Client Support Training Specialist

3 months ago

Littlehampton, West Sussex, United Kingdom Gi Group Full time
Position Overview:
As a Client Support Training Specialist, you will play a crucial role in enhancing customer satisfaction by delivering exceptional service to our clients and healthcare professionals.

Salary:
£22,750, with potential increase to £23,088 upon successful completion of the probationary period.

Employment Type:
Permanent, Monday to Friday, 37 hours per week.

Key Responsibilities:
- Provide outstanding customer service to clients and healthcare professionals.
- Contribute to a well-established customer service team focused on making a positive impact on clients' lives.

About the Company:
Our client has been a trusted provider of essential medical products for approximately 40 years, originating as a family-run business. They are dedicated to delivering top-notch customer service while ensuring the well-being of their employees.

Benefits:
- 25 days of annual leave plus statutory Bank Holidays.
- One day of paid leave for volunteering each year.
- Annual salary review.
- Automatic enrollment in the company pension scheme, with an option for an enhanced plan.
- Eligibility for private medical scheme after probation.
- Life insurance coverage equivalent to 10 times the salary from the start of employment.
- Access to a bespoke employee reward platform offering discounts at major retailers and an online Wellbeing Centre.
- Participation in a ride-to-work scheme, providing savings on new bicycles and accessories.
- Employee Assistance Programme offering various services, including GP consultations, mental health support, and fitness programs.

Candidate Requirements:
- Strong customer service skills, applicable from any professional background.
- Excellent communication abilities, both over the phone and in person.