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Resales Specialist
2 months ago
MMP Consultancy is seeking a skilled Resales Consultant to join our team on an interim contract basis. This role offers a unique opportunity to work with a Central London-based housing association, providing expert support to customers throughout the resale process.
Key Responsibilities:- Provide exceptional customer service, handling enquiries and resolving issues in a professional and supportive manner.
- Manage resales and staircasing caseloads, achieving or exceeding individual targets while ensuring all activities are progressed in accordance with policies and procedures.
- Liaise with customers, solicitors, estate agents, and internal departments to progress cases to exchange and completion in a timely manner.
- Prepare weekly pipeline reports, ensuring performance standards are met and procedures are complied with.
- Stay up-to-date with technical knowledge and legislation relevant to shared ownership resales and staircasing, including Homes England capital funding guidelines.
- Strong product knowledge and excellent communication skills.
- Ability to work independently and as part of a team.
- Proficiency in using database and case management systems.
- Knowledge of General Data Protection Regulation (GDPR) and best practice.
MMP Consultancy is committed to providing a supportive and inclusive work environment. If you are a motivated and experienced Resales Consultant looking for a new challenge, please apply for this exciting opportunity.