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Field Service Professional

2 months ago

Guildford, Surrey, United Kingdom Virgin Media O2 Full time

Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Virgin Media O2. As a Field Service Engineer, you will be responsible for delivering exceptional customer service and technical expertise in the installation and maintenance of our services.

Key Responsibilities

  • Installation and Maintenance
    • Install and maintain our services, including broadband and TV, to ensure high-quality customer experiences.
    • Diagnose and resolve technical issues in a timely and efficient manner.
  • Customer Service
    • Provide exceptional customer service, responding to customer queries and concerns in a professional and courteous manner.
    • Collaborate with customers to understand their needs and preferences, and provide tailored solutions to meet their requirements.
  • Technical Expertise
    • Stay up-to-date with the latest technologies and industry developments, and apply this knowledge to improve our services and processes.
    • Document and share knowledge with the team to ensure consistency and best practices.

Requirements

  • Technical Skills
    • Proven experience in a technical role, with a strong understanding of broadband and TV technologies.
    • Ability to diagnose and resolve complex technical issues.
  • Customer Service Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
    • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer

  • Competitive Salary
  • Overtime and Performance-Based Commission
  • 4-Day Working Week
  • Comprehensive Training Program