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Regional Operations Manager
2 months ago
The Thriplow Group is a leading company in the field of highway maintenance plant hire, dedicated to providing quality services to all our clients. With a strong commitment to excellence, we have seized the opportunity to expand and become a UK leader in specialist plant hire.
Aim of RoleThe overarching purpose of the role is to work closely with the National Hire Manager, ensuring a consistent level of customer service across the business. Manage all drivers in your region to ensure rigorous compliance levels (inc. CSCS cards, CPC/Licence etc). Manage a sustainable growth plan across your region in line with the wider business plan, through account management & development of new business.
Key Responsibilities- Manage day-to-day operational requirements across your region, working closely with the National Hire Manager and hire teams.
- Assist Divisional Director in the compiling of budgets and supporting plans that accurately reflect realistic opportunities.
- Maintain growth and retention strategies agreed through the wider business.
- Ensure the right caliber of sweeper drivers are recruited into the right roles and locations for the business.
- Ensure contractual and SLA obligations are understood, and regional drivers are managed in line with all customer agreements.
- Ensure regular visits to key sites across your division, developing relationships with area managers, site managers will be key to future growth.
- Undertake a proactive customer management approach within the region.
- Provide a positive communication strategy to all drivers in the region, including engagement meetings where possible.
- Attend management meetings at Head Office with the SLT when required.
- Support HR & Compliance with changes of policy/process being rolled out across the business, bring to life within your region with one-to-one meetings with drivers when required.
- Maintain driver compliance levels across the business, this supports increased productivity & efficiencies.
If you feel you have the skills and experience and would like further information, please click on Apply Now and a member of our team will be in touch.
