Product Specialist
4 weeks ago
We are seeking a skilled Product Specialist to join our Professional Services team in Basingstoke. This is an exciting opportunity to work on various projects, making a real impact while being supported to develop your skills.
As a Product Specialist, you will be the first point of contact for product expertise, knowledge, and assistance to all areas of the business. You will use our internal configuration software to meet client requests and project roadmaps on a daily basis. The successful candidate will receive guidance and training to help them fulfill this position and will have the opportunity to develop core competencies in technical and interpersonal skills.
Key Responsibilities:- Configure and deploy implementations for new and existing clients, including client visits or product demonstrations as required.
- Provide ongoing support to clients, project managers, product, sales, and finance teams.
- Create and maintain documentation, including internal processes and step-by-step guides.
- Fault find and collaborate with stakeholders to resolve issues.
- Use technical skills and systems, including our internal configuration software, JIRA, ServiceNow, SQL, and JSON.
- Prioritize, manage, and track multiple activities and tasks.
- Excellent verbal and written communication.
- Attention to detail.
- Analytical thinking.
- Ability to learn new technologies and adapt to change.
- Enthusiastic approach and 'can-do' attitude.
- Resilience and ability to cope with heavy workloads.
- Strong customer service ethos.
- Previous experience in a customer-facing role (desired but not essential).
- Numerate and literate.
- Proficient in modern PC technologies and software, including MS Office and Google Suite.
- Customer and service delivery focus.
We are a values-driven company with an international culture and global presence. We celebrate diversity and are committed to creating an inclusive environment for everyone.
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