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Lead Store Supervisor

2 months ago

London, Greater London, United Kingdom Starbucks UK Full time
About the Role

We are seeking a highly skilled and experienced Lead Store Supervisor to join our team at Starbucks UK. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team of baristas.

Key Responsibilities
  • Lead Shifts and Teams: Collaborate with the Store Manager to lead shifts, motivate and inspire the team to deliver exceptional customer experiences and achieve sales targets.
  • Operational Excellence: Ensure the store is run efficiently and effectively, with a focus on quality, safety, and customer satisfaction.
  • Customer Service: Provide exceptional customer service, responding to customer complaints and feedback in a professional and courteous manner.
  • Team Development: Identify and develop the skills and abilities of team members, providing coaching and training to help them achieve their full potential.
  • Store Performance: Analyze sales data and customer feedback to identify areas for improvement and develop strategies to drive sales growth and improve customer satisfaction.
Requirements
  • Leadership Experience: Proven experience in a leadership role, with a track record of delivering results and developing high-performing teams.
  • Customer Service Skills: Excellent customer service skills, with the ability to respond to customer complaints and feedback in a professional and courteous manner.
  • Operational Knowledge: Strong knowledge of retail operations, including inventory management, cash handling, and store maintenance.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, customers, and external partners.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a bonus scheme and opportunities for career development.
  • Training and Development: Comprehensive training and development opportunities, including coaching and mentoring to help you achieve your full potential.
  • Collaborative Team Environment: A collaborative and supportive team environment, with opportunities to work with colleagues from diverse backgrounds and experiences.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth, with a clear path for progression to more senior roles.