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Customer Service Coordinator

2 months ago


Worcester, Worcestershire, United Kingdom Jark PLC Full time

Customer Service Administrator

**Job Summary:**

We are seeking a highly organized and customer-focused Customer Service Administrator to join our team at Jark PLC. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing new orders, and maintaining accurate records.

**Key Responsibilities:**

* Process new orders by phone and email in a timely and efficient manner
* Deal with current customer enquiries in a professional and courteous manner
* Take card payments and follow up on sales leads/new customer enquiries
* Maintain accurate records and deal with all customer service issues as required
* Chase late deliveries and deal with any order discrepancies
* Liaise with the accounts department to rectify outstanding account queries
* Raise paperwork on returned items

**Requirements:**

* Excellent communication and customer service skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong organizational and administrative skills
* Proficient in using computer software and systems

**What We Offer:**

* Competitive salary up to £24,000
* Monday to Friday, 9am-5pm office hours
* Opportunities for career development and growth

**Apply Now:**

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application.