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Travel Consultant

2 months ago

Norwich, Norfolk, United Kingdom Contract Personnel Ltd Full time
About the Role

We are seeking a highly skilled and experienced Travel Consultant to join our team at Contract Personnel Ltd. As a Travel Consultant, you will be responsible for delivering exceptional customer service and providing expert travel advice to our clients.

Key Responsibilities
  • Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
  • Prepare and process travel documentation, including flight bookings, transfers, and hotel arrangements.
  • Complete holiday arrangements, including activities and excursions.
  • Deal with customer queries and concerns in a professional and timely manner.
  • Capture and record required client information.
  • Build rapport with clients to ensure customer satisfaction and repeat business.
  • Monitor, collect, and process payments.
  • Liaise with other departments to ensure seamless travel arrangements.
  • Communicate with and build relationships with suppliers.
Requirements
  • Experience of working within the travel industry.
  • Excellent customer service and communication skills.
  • Strong proven administration experience.
  • Strong numeracy skills.
  • An organised and disciplined attitude towards managing workload.
  • Strong written and verbal communication skills.
  • Self-motivated with a can-do attitude and committed approach.
  • Proficient in Excel, Word, Microsoft Outlook, and CRM travel systems.
  • A keen eye for detail and ability to multi-task.
  • Highly organised.
  • Resilience to deal with complex queries in a fast-paced environment.
  • Problem-solving skills and the ability to come up with creative solutions to issues.
  • A passion for travel.
  • Confident with a positive attitude.
Benefits
  • A highly attractive package, including a basic salary, company bonus scheme, and annual profit-sharing scheme.
  • Being part of a friendly and passionate team.
  • Company pension scheme.
  • Free on-site parking.
  • Paycare health benefits scheme.