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Service Desk Analyst

2 months ago


Swindon, Swindon, United Kingdom iO Associates - UKEU Full time £28,000 - £30,000
Service Desk Analyst Opportunity

We are working with a growing firm within the security sector who need another Service Desk Analyst to join their team. Our client is looking for someone with a drive to progress alongside having a passion for IT as this role offers lots of growth opportunities.

Key Responsibilities:
  • Responding to technical requests over the phone and email
  • Resolving issues/queries
  • Logging issues and requests through the ticketing system
  • Escalating issues to the help desk team leader
  • Training and development
Requirements:
  • Strong Customer Service Skills
  • Experience working in a helpdesk environment
  • Having a technical understanding of Windows 10 Operating System
  • Active Directory
  • Strong verbal communication skills

If you feel this role could be a good fit for you, please do not hesitate to get in contact with us to discuss this opportunity further.