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Service Desk Analyst
2 months ago
We are working with a growing firm within the security sector who need another Service Desk Analyst to join their team. Our client is looking for someone with a drive to progress alongside having a passion for IT as this role offers lots of growth opportunities.
Key Responsibilities:- Responding to technical requests over the phone and email
- Resolving issues/queries
- Logging issues and requests through the ticketing system
- Escalating issues to the help desk team leader
- Training and development
- Strong Customer Service Skills
- Experience working in a helpdesk environment
- Having a technical understanding of Windows 10 Operating System
- Active Directory
- Strong verbal communication skills
If you feel this role could be a good fit for you, please do not hesitate to get in contact with us to discuss this opportunity further.