College Liaison Officer
3 weeks ago
About the Role:
We are seeking a highly organized and customer-focused individual to join our Welcome Team as a Welcome Team Advisor. As a key member of our team, you will play a vital role in ensuring a smooth and welcoming experience for our prospective students throughout their journey from application to enrolment.
Key Responsibilities:
- Manage a designated caseload of prospective students, providing guidance and support throughout the application and enrolment process.
- Build and maintain excellent relationships with students, parents, and carers, ensuring clear communication and a positive experience.
- Keep students informed about college activities and opportunities, maintaining a warm and engaged caseload.
- Liaise with curriculum staff to resolve queries and issues, ensuring data accuracy and administrative requirements are met.
- Provide clear information to students about the enrolment process, ensuring they are well-prepared and aware of their responsibilities.
- Process late applications and interviews efficiently, ensuring a quick turnaround from application to enrolment.
Requirements:
- Level 2 (or equivalent) English and Maths
- Flexible approach, including ability to work evenings
- Well-organised, reliable, and approachable
- Able to work under own initiative and under pressure
- Outgoing and confident
- Experience working in a busy office environment and managing a diverse caseload
- Competent in Microsoft Office applications
- Excellent communication skills, including written and verbal
- Professional telephone manner
- Excellent customer service skills
- Excellent administration skills, with ability to maintain complex records with high accuracy
Benefits:
- 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service
- Up to 4 days additional leave during the Christmas closure period
- Free parking at all college sites (where spaces are available)
- Access to Discount Schemes at multiple retailers
- Enrolment into the NEST Pension Scheme
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