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Service Operations Consultant
2 months ago
Service Operations Consultant
Contract Role
Location: Flexible with occasional office presence
Compensation: Competitive daily rate
Company Overview
Our client, a prominent player in the Energy sector, is seeking a skilled Service Operations Consultant to enhance their service delivery framework.
Key Responsibilities
• Formulating and executing service protocols and standards for the operations team.
• Nurturing client relationships while optimizing response and service delivery timelines.
• Revising and establishing service methodologies to boost overall operational efficiency.
• Addressing service-related issues and managing customer feedback effectively.
• Compiling and delivering regular performance reports to upper management.
• Conducting routine audits in accordance with established policies and contributing to service design and innovation.
• Upholding service integrity through exceptional interpersonal and organizational capabilities.
Required Qualifications
• Strong interpersonal and customer engagement skills.
• Comprehensive understanding of industry standards and service delivery best practices.
• Proven leadership skills and a collaborative team-oriented mindset.
• Superior written and verbal communication abilities.
• Keen attention to detail.
• Outstanding organizational capabilities.
• Effective problem-solving skills.
• Familiarity with relevant software tools.
We encourage qualified candidates to consider this opportunity.
