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Network Support Professional
2 months ago
Franklin Fitch is seeking a highly skilled IT Support Engineer to join our team. As a key member of our technical support team, you will provide exceptional trackside support and have excellent customer service skills with experience of working in a fast-paced environment.
This is an excellent opportunity for someone looking to take the next step in their career working with a leading organization in the Formula 1 industry.
Key Responsibilities:
- Provide technical support and troubleshooting for IT systems and equipment
- Collaborate with cross-functional teams to resolve technical issues and improve overall system performance
- Develop and maintain technical documentation and knowledge base
- Participate in on-call rotation and provide out-of-hours support as needed
Requirements:
- ITIL Foundation certification
- Excellent customer service skills and experience working in a fast-paced environment
- Strong knowledge of Windows 10/11 operating systems, mobile operating systems, and Microsoft Office365
- Experience with Active Directory, Group Policy management, and networking fundamentals
- Good understanding of storage systems, performance, and availability monitoring toolsets
- Ability to work against deadlines and SLAs
- Flexibility to work on a rota basis and provide out-of-hours support
Desirable Skills:
- Microsoft certifications
- Cisco Certified Network Associate
- Interest in Formula 1 or motorsport