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Network Support Professional

2 months ago


Northampton, Northamptonshire, United Kingdom Franklin Fitch Full time
Job Overview

Franklin Fitch is seeking a highly skilled IT Support Engineer to join our team. As a key member of our technical support team, you will provide exceptional trackside support and have excellent customer service skills with experience of working in a fast-paced environment.

This is an excellent opportunity for someone looking to take the next step in their career working with a leading organization in the Formula 1 industry.

Key Responsibilities:

  • Provide technical support and troubleshooting for IT systems and equipment
  • Collaborate with cross-functional teams to resolve technical issues and improve overall system performance
  • Develop and maintain technical documentation and knowledge base
  • Participate in on-call rotation and provide out-of-hours support as needed

Requirements:

  • ITIL Foundation certification
  • Excellent customer service skills and experience working in a fast-paced environment
  • Strong knowledge of Windows 10/11 operating systems, mobile operating systems, and Microsoft Office365
  • Experience with Active Directory, Group Policy management, and networking fundamentals
  • Good understanding of storage systems, performance, and availability monitoring toolsets
  • Ability to work against deadlines and SLAs
  • Flexibility to work on a rota basis and provide out-of-hours support

Desirable Skills:

  • Microsoft certifications
  • Cisco Certified Network Associate
  • Interest in Formula 1 or motorsport