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Care Team Leader
2 months ago
Job Overview
We are seeking a highly skilled and experienced Field Care Supervisor to join our team at Home Instead. As a Field Care Supervisor, you will play a vital role in supporting our Care Manager and contributing to the success of our care team.
Key Responsibilities
- Conduct quality assurance visits, phone calls, and community events to ensure high standards of care are maintained.
- Perform follow-up activities as necessary to ensure client satisfaction and care quality.
- Provide care for clients as required, while maintaining a high level of professionalism and compassion.
- Manage client issues and concerns in a timely and effective manner.
- Conduct observations and assessments of new care professionals to ensure they meet our high standards.
- Perform shadow and support visits to maintain our high standards of service delivery.
- Develop and maintain positive relationships with clients and care professionals.
- Be available to work weekends as required to meet business needs.
- Conduct client and care professional introductions, brief care professionals on client care plans, and ensure a smooth transition of care.
- Be responsible for on-call management and ensure that client needs are met at all times.
Benefits
- A competitive annual salary of £23,000 - £25,000.
- 20 days holiday plus bank holidays, increasing by a day per year after 2 years to a maximum of 25 days.
- An additional day's holiday on your birthday.
- Paid mileage between client locations.
- Fabulous benefits, pension, and access to a discount portal.
- Refer-a-friend scheme.
Requirements
- Experience working in a care-related role, preferably in a supervisory capacity.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High level of professionalism and compassion.
- Ability to manage multiple priorities and tasks.
What We Offer
At Home Instead, we are committed to providing high-quality care and support to our clients. We offer a competitive salary, excellent benefits, and opportunities for professional growth and development. If you are a motivated and caring individual who is passionate about delivering exceptional care, we would love to hear from you.
