Lead Barista

3 weeks ago

London, Greater London, United Kingdom WatchHouse Full time

Lead Barista - Marble Arch, London

Overview: As a Lead Barista at WatchHouse, you are pivotal in maintaining the exceptional quality of beverages we offer. You serve as a role model for the drink standards upheld in your establishment, even in your absence. Collaborating closely with the Head Barista, you will inspire and educate the team, oversee equipment maintenance, and deliver outstanding customer service to enhance our clientele and nurture the WatchHouse culture.

We seek experienced and talented Lead Baristas to join our new location in Marble Arch.

Reporting Structure: This position reports directly to the House Manager and works in partnership with the Head Barista.

Primary Responsibilities:

  • Ensure the quality of all beverages produced.
  • Keep the team informed about current beverage offerings and standards.
  • Oversee daily operations of the bar team.
  • Provide leadership and mentorship to bar staff.
  • Manage inventory and supplies for the bar.
  • Facilitate training and development for the bar team, proactively identifying growth opportunities and training needs.
  • Regularly meet with the House Manager to share insights and suggestions on:
    • Staff scheduling.
    • Sales performance and service efficiency.
    • Training and development initiatives.

Detailed Role Description:

As a Lead Barista, you are the future of our Head Baristas. You will work alongside your team to ensure that WatchHouse's beverage standards are consistently met. Your leadership will guide the Barista team in producing high-quality drinks promptly.

In collaboration with the Head Barista, you will manage the entire coffee area to the highest standards, working closely with the House Manager. You will participate in opening and closing duties, setting the benchmark for your team.

Inventory Management:

You will assist in ordering supplies, managing inventory, and tracking waste to prevent shortages or excess. Address inefficiencies and waste, maintaining professional relationships with key suppliers. You will also play a role in conducting weekly inventory assessments.

Health and Safety Compliance:

Ensure adherence to food safety, health and safety regulations, and HACCP standards.

Equipment Maintenance:

Diagnose equipment issues and perform basic repairs. Regularly check and replace equipment and filters as needed. Address maintenance concerns appropriately and uphold cleaning protocols. Maintain accurate maintenance logs.

Customer Engagement:

Embody the WatchHouse values by creating a welcoming atmosphere, nurturing relationships with regular customers, and making connections with new patrons.

Your extensive knowledge of our products, commitment to quality, efficient service, and attention to cleanliness will contribute to a unique and inviting environment. You will strive for excellence in every beverage crafted by your team.

Lead by example; mentor and develop your colleagues, identify talent and training needs, and provide constructive feedback to enhance team development and customer satisfaction. You will guide others in espresso techniques, steaming methods, and workflow management. Conduct quality assessments of beverages and offer positive, constructive feedback. Mentor Senior Baristas in maintenance skills.

Essential Qualities for this Role:

  • Proactive and diligent in task completion.
  • A patient and supportive coach, encouraging team members.
  • Consistently well-presented, adhering to uniform standards.
  • Positive, energetic, and personable, thriving in a team environment while remaining calm under pressure.
  • Collaborative and supportive of the broader WatchHouse community.
  • Detail-oriented, organized, and committed to cleanliness.
  • Humble and eager to learn, always striving for excellence.
  • Passionate about hospitality, specialty coffee, and inspiring others through knowledge.

Working at WatchHouse:

At WatchHouse, we prioritize our people. We foster an environment of respect, celebrating diversity, insisting on equality, and expecting inclusion.

We believe in hiring individuals who bring personality, individuality, and uniqueness to our team. We value and respect diversity, advocating for equality and opposing discrimination in any form.

Decisions regarding personnel should be based on individual abilities, skills, performance, and behavior, assessed against the specific requirements of each role.

We are committed to being patient and considerate, encouraging open communication and feedback. We strive for excellence by completing tasks to the best of our abilities, seeking assistance when needed, and collaborating effectively with others.

Our goal is to create an environment of trust and camaraderie, inspiring everyone to contribute to our collective success. We recognize and appreciate the contributions of all team members, working together to deliver a modern coffee experience to everyone we serve.

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